Shipping policy
Where we print
Printed books are produced on demand in the United States, the United Kingdom, Australia and Canada. Your order is routed to the facility closest to your delivery address, which means the book is usually printed in your own country or region rather than shipped across the world.
This is why delivery is fast. Nothing sits in a warehouse waiting, and nothing crosses an ocean unless it has to.
Processing time
Each copy is printed after you order it. Production takes 1 to 3 business days before the parcel is handed to the carrier.
Delivery estimates
Once shipped, typical delivery times are:
- United States: 3 to 6 business days
- United Kingdom: 2 to 5 business days
- Australia: 3 to 7 business days
- Canada: 4 to 8 business days
- Rest of the world: 7 to 15 business days
These are estimates, not guarantees. Carrier delays, customs inspections and public holidays can move them.
Shipping costs
Shipping is calculated at checkout based on your address and the delivery method you choose. Any available free shipping thresholds are shown before you pay.
Tracking
You will receive a confirmation email when your order is placed and a second email with tracking once the parcel leaves the printer. Tracking can take up to 48 hours to start updating after it is issued.
Digital orders
Ebooks, audiobooks and archive files are delivered immediately after checkout. There is no shipping and no waiting. If the delivery email does not arrive within a few minutes, check your spam folder before contacting us.
Wrong or incomplete addresses
Enter your address carefully. Parcels returned to us because of an incorrect or incomplete address will need to be reshipped at the buyer's cost.
Customs and import duties
Because printing is local in the United States, the United Kingdom, Australia and Canada, most orders in those countries ship domestically and attract no customs charges. Orders delivered elsewhere may be subject to import duties or taxes set by the destination country, and these are the responsibility of the buyer.
Lost or damaged parcels
Inspect your order when it arrives. If the book arrives damaged, or if tracking has not moved for more than 10 business days, contact us through the contact form on this site and we will make it right.