Refund policy

Refund Policy

We have a 7-day return policy. You have 7 days after receiving your item to request a return.

To be eligible, your item must be in the same condition you received it, unused, undamaged and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us through the contact form on this site. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Digital products

Ebooks, audiobooks and digital archive files are delivered immediately after purchase and cannot be returned or refunded. By completing your order you agree to immediate access and waive any right of withdrawal for digital items. This applies once the file has been delivered or downloaded.

Damages and issues

Inspect your order when it arrives and contact us immediately if the item is defective, damaged or incorrect, so we can evaluate the issue and make it right. Replacements for damaged printed items are not subject to the 7-day return condition above.

Non-returnable items

We cannot accept returns on digital downloads, sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the replacement.

Return shipping

Unless the item arrived damaged or incorrect, return shipping is the responsibility of the buyer.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, the refund is issued automatically to your original payment method within 10 business days. Your bank or card issuer may need additional time to post it.